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Contact Support

Need help? Our support team is here to assist you. Before sending your message, please review the checklist below — providing complete and accurate details helps us respond faster and resolve your issue effectively.

How to Contact

For general inquiries & urgent matters, email us at basirah.support@finlabs.fi

Include the Following Information in Your Email

1. Your Information Full Name, Email, Clinic Name, Device Type (if necessary)

2. Describe the Issue Clearly Provide a clear summary of the issue. If applicable, include examples of error messages or unexpected behavior.

3. Session or Patient Context If the issue relates to a specific session or patient, include the Patient Name, Session Date & Time, Activity Name, Device Used, and Location.

4. Steps to Reproduce the Issue Describe the steps you took leading up to the issue, including the page or section of the app, actions performed, and the resulting behavior.

5. Attachments (Optional but Helpful) Attach any relevant screenshots, recordings, exported data, or error logs that can help us understand the issue better.

Response Time

Our support team aims to respond to all inquiries within 24–36 hours during working days.

Privacy Note

Please do not include any confidential patient data in your communication. We prioritize patient privacy and adhere to strict data protection policies.